We accept most private insurance carriers, including Medicare and Medicaid. Check with your insurance provider or online tools to verify that we are in network. The LPFM team will confirm your insurance as part of the registration process. Be sure to bring a copy of your insurance card to your appointments. Uncovered balances and copays are due on the day of service.

Using the patient portal is the most efficient method to have your non-urgent medical concerns addressed. If you are not comfortable with the portal, you may always call 970-259-3110 and speak with our staff.

For Urgent, After-Hours Matters:

Please call us at 970-259-3110. An on-call provider from our practice will answer your call. If they do not answer, please leave a voicemail, and they will get back to you within 2 hours.

Please call 911 or proceed to the ER if you have an emergency medical concern (such as chest pain).

Absolutely! We’re always happy to see new faces, and welcome the opportunity to learn about your health history, goals, and needs. As we get to know you better, we get to provide better and more customized care.

• First, call your pharmacy. Often, this is all that is needed to get a prescription refill.

• Other times, you might be directed to first call your provider if the prescription needs renewal or further review.

• Your provider will need time to review and approve your request.

• Give us a call, or message us via the patient portal, and please allow up to 3 business days processing time.

• If you have not been seen in in the office for 1 year (or 3-6 months for controlled substances), a visit will be required for refills.

First, call our medical records team at: 800-560-3800, Ext 2.

You will likely need to sign a medical release form, if you have not already done so.

Please allow up to five days for fulfillment when you ask for your medical records.

We strive to answer your call live, however, during high call times we might not always be able to get to you right away. We are committed to return 100% of voicemails within 4 hours or by the end of the day, whichever is sooner.

While we strive to address your concerns faster, please allow up to 3 business days for resolution of medical questions. If you have an URGENT need, please let us know right away.

In an effort to improve patient access, if you are unable to make it to an appointment and must cancel or reschedule, we request that you notify us, at minimum, 24 hours in advance.

Services, if not cancelled per our office policy, or missed entirely, will be considered a no show which will incur a $25 fee. Three no shows in a running 12-month period will result in dismissal from our practice.

In the best interest of all our patients, we have adopted this policy to ensure that open appointment time slots can be offered to other patients who may need them. We recognize that life happens, and sometimes things beyond your control will prevent you from making it to your scheduled appointments. We will review each of our patients no shows on a case-by-case basis to ensure dismissal is warranted and to give our patients the benefit of the doubt.

If anything on your bill looks amiss, call Pinnacle Healthcare Revenue Solutions at 800-817-1230. While we do our very best to minimize mistakes in the first place, our billing team members are pros at righting wrongs. They will walk you through your bill, identify errors, and make corrections ASAP.

If you have not seen one of our doctors in the past three years, you will be considered “new” to our practice per insurance guidelines. While we will likely still have your medical records, you will need to fill out new patient intake forms again in order to update your interval history.

Medicine is not one-size-fits-all. In some instances, to give you the best outcome possible, we call on the help of specialists. Together we’ll find the right expert for you and partner with them in seeing your treatment all the way through.

Yes. We have a full team available to provide extra help in between visits with your doctors to coordinate referrals and orders, to coach diet, exercise, and track health related data.

Yes. You can count on continuity between providers in our office even if you aren't seeing your usual provider at our office.

We take your feedback seriously. You will get a link for a survey associated with your visit. Please take time to fill this out, and it will be reviewed and actions taken as necessary. To submit anonymous feedback, you can fill out a "secret patient form" which will be reviewed by the Patient and Family Advisory Committee team. You may submit your form by mail or by dropping it off at the office with ATTN: Quality Team.

Consider membership to the PFAC team (Patient and Familiy Advisory Comittee). This team meets at least quarterly, works on ways to improve La Plata Family Medicine, and acts as the "voice" of the customer.

No. We are a physician-owned, independent primary care practice, providing quality care for our community.

Yes. We have been located in Durango, CO at 316 Sawyer Drive since 2014. This is our only location.

Yes, we participate with the Colorado Immunization Information System (CIIS). CIIS allows our providers to view vaccine history from you/ your child's past as well as receive recommendations for vaccines to administer based on AAP & AAFP guidance. Immunization records are confidential, personal medical information and as such are subject to Federal standards.

Click here to find more information about CIIS.

Yes. At La Plata Family Medicine, we participate in CORHIO. COHRIO allows our providers to connect our digital records system with healthcare providers across Colorado regardless of where you go for care. There is no similar system in New Mexico, unfortunately.

Examples of providers we would receive/ share information digitally with include:

• Physicians

• Hospitals

• Behavioral and mental health centers

• Long-term care

• Home health

• Hospice

• Labs

• Imaging centers

• Urgent care clinics

• Emergency medical services

You can find more information about CORHIO here. While we request that our patients participate in COHRIO to improve our providers' access to important medical information, we understand patients may want to understand more information about their rights to opt out.

To view our immunization registry notice, click here.

To opt out of the immunization registry, click here.

Yes. Accountable Care Organizations (ACOs) are groups of providers that voluntarily work together with the goal of providing higher quality and more coordinated care. As your primary care provider, it is important to us that you receive the right care at the right time, and it helps us avoid unnecessary duplication of services.

Click here to read more information about our participation in an ACO.